![]() Now click on Repair to begin the process. Select ‘Make a backup of scanned file before repairing’ option to create a backup in case something goes wrong. PST file here and when you find it, click on the Start button. I wish there was a direct way of launching it.Ĭlick on Browse on the pop-up that follows.Ī new File Explorer window will open. C:\Program Files (x86)\Microsoft Office\root\Office16įor Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15ĭouble-click the SCANPST.EXE file, which will launch the Microsoft Outlook Inbox Repair experience. Enter the below file path in case of Office 2016, Office 2019, and Office 365. ![]() #MICROSOFT OUTLOOK 360 WINDOWS#Press Windows key R to open the Run prompt. Launch Outlook and it will recreate the file automatically. Delete the file and reboot your computer. Select the email account data file and click on Open File Location.Ī new window will open with a file name with. Now select Data Files in the pop-up that follows. Select the profile you are having trouble with and click on Properties below. Open Control Panel and go to User Account > Mail > Show Profiles. Depending on the email account throwing the Cannot expand folder error in Outlook app, choose one method. OST file if you are using Office 365 or Exchange account. PST file if you are using IMAP or POP account. The Outlook email account data is stored in a. You can now add email accounts to this newly created profile and check if you still get the Cannot expand folder error. Open Outlook and under the Files menu, click on Account Settings > Manage Profiles.Ĭlick on Add to begin creating a new profile. Of course, the Username above and the drive letter should be your corresponding user name and Windows installation drive. If you have taken a backup on the server or in the cloud, delete the profile the below mentioned: C:\Users\USERNAME\AppData\Local\Microsoft\Outloook Right-click on the folder and select the Rename option to do so. ![]() Rename the folder that you can’t expand in Outlook. It is recommended that you follow point 4 above before moving on to create a new profile. I suggest connecting the laptop to a Wi-Fi network and a power source. That will take more time and need an active internet connection. #MICROSOFT OUTLOOK 360 OFFLINE#A Quick Repair will work offline and fix the most common errors. Select it and click on the Change button at the top. Search for the standalone Outlook app if you have installed that or Microsoft Office suite version. Search for Uninstall in the Control Panel search and open Uninstall a program. Search for and open the Control Panel from the Start menu. #MICROSOFT OUTLOOK 360 DOWNLOAD#Turning off the cache mode will force Outlook to re-sync and download folders and mails back again. ![]() The cache files could be responsible for the folder acting weirdly. Turn it off, save settings, close Outlook, and relaunch to try again. Uncheck Use Cached Exchange Mode here and save settings. Double-click on the email ID which is throwing the Cannot expand folder error. You will see a list of all email accounts now. Is it happening on an Exchange account or in a shared mailbox? If that’s the case, turning off the cache mode could help resolve the Cannot expand folder error in the Outlook app.Ĭlick on Account Settings and select Account Settings from the drop-down menu. If the error is gone, you will need to re-enable each add-in one at a time to verify which one was responsible for the error. You can also disable all add-ins without going into Safe Mode. Open Outlook in Safe Mode to eliminate all add-ins issues. Have you installed add-ins in your Microsoft Outlook account? One or more of the add-ins may be causing a conflict resulting in the Cannot expand folder error in Outlook. Microsoft notes that you may face performance issues if the limits are breached. Moreover, the number of items per folder cannot exceed 100,000. That limit applies to Microsoft Exchange accounts. If you have more than the specified number of sub-folders, the folder will not expand. ![]() Microsoft Outlook has a limit of 1000 folders. ![]()
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